This website www.muppy.com (hereinafter, the Website) uses cookies to enhance user experience. Below, you'll find information about what cookies are, the types of cookies used on this site, how to disable cookies in your browser, and how to specifically disable third-party cookie installation. If you can't find the specific information you're looking for or have any questions regarding the use of cookies, please send an email to info@muppy.com.
Background
This Cookie Policy applies in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR) and Article 22.2 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), as well as the guidelines published by the Spanish Data Protection Agency.
We inform you about the cookies used on the Website owned by Muppy Solutions S.L. (also the provider) and the reason for their use.
What Are Cookies?
A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about a user's or their computer's browsing habits and, depending on the information they contain and how you use your computer, can be used to recognize the user. Cookies are only associated with an anonymous user and their computer or device and do not provide references that allow access to personal data.
Cookies Affected by the Regulation
In accordance with applicable European and Spanish regulations, cookies that are not strictly necessary for the operation of the Website require informed user consent. In particular, consent is required for analytics cookies, advertising cookies, and non-essential functional or personalization cookies, among others.
Conversely, technical cookies and those strictly necessary for the correct functioning of the website or for the provision of services expressly requested by the user are exempt from the obligation to obtain consent.
Types of Cookies
Based on the entity that manages them, cookies can be:
- First-party cookies: these are sent to the user's terminal device from a computer or domain managed by the Website owner from which the service requested by the user is provided.
- Third-party cookies: these are sent to the user's terminal device from a computer or domain that is not managed by the Website owner, but by another entity that processes data obtained through the cookies.
Based on how long they remain active, cookies can be:
- Session cookies: designed to collect and store data while the user accesses a web page. They are typically used to store information that only needs to be retained during a single session of the requested service.
- Persistent cookies: those in which data remains stored on the user's device and can be accessed and processed for a period determined by the cookie controller, which may range from a few minutes to several years.
Based on the purpose for which they are used, cookies can be:
- Technical cookies: allow the user to browse the website and use the different options or services available on it.
- Personalization cookies: enable the user to access the service with certain characteristics that may differentiate their experience from that of other users, such as language, browser type, or regional configuration.
- Analytics cookies: allow the website owner to track and analyze the behavior of Website users in order to make improvements based on usage data analysis.
- Advertising cookies: allow management of the advertising spaces that the publisher may have included on the Website.
- Affiliate cookies: enable tracking of visits coming from other websites with which the website has established affiliate agreements.
Types of Cookies Used on This Website
This Website uses both first-party and third-party cookies for various purposes, such as enabling the correct functioning of the page, improving the user's browsing experience, and analyzing how the Website is used.
In particular, the following types of cookies may be used:
Technical or Necessary Cookies
These allow the user to browse the Website and use the different options or services available on it, such as controlling traffic and data communication, identifying the session, or accessing restricted-access areas. These cookies do not require user consent.
| Name | Purpose | Expiry | Provider |
|---|---|---|---|
| Axeptio_cookies | Stores the user's cookie consent choices (accepted/rejected). It is necessary for the operation of the consent manager. | 13 months | Axeptio |
| axeptio_authorized_vendors | Stores the list of third-party providers that the user has authorized. Works alongside the previous cookie to manage permissions. | 13 months | Axeptio |
| appSession | Maintains the session of the authenticated user once they have logged in, allowing navigation between pages without the need to log in again. | Session | Muppy / Auth0 |
Analytics Cookies
These allow the Website owner to track and analyze the behavior of users in order to improve the services offered and optimize the functioning of the Website. The information collected is generally used to produce statistics on Website activity.
| Name | Purpose | Expiry | Provider |
|---|---|---|---|
| _ga | Distinguishes unique users to collect statistical data on how visitors use the site. | 2 years | |
| _ga_<MEASUREMENT_ID> | Persists the user's session state across different pages of the Website. | 2 years |
Advertising Cookies
They allow the most efficient management of the advertising spaces on the website, tailoring the content of the advertisement to the content of the requested service or to the use made of our website.
| Name | Purpose | Expiry | Provider |
|---|---|---|---|
| __fbp | Used by Meta (Facebook) to deliver, measure, and improve the relevance of ads, as well as to create advertising audiences. | 3 months | Meta (Facebook) |
| _fbc | Stores the click identifier of a Facebook ad to attribute conversions and measure the effectiveness of campaigns. | 3 months | Meta (Facebook) |
Functional and Tracking Cookies
These cookies enable additional functionality such as real-time support chat. They will only be installed on your device if you provide your explicit consent.
| Name | Purpose | Expiry | Provider |
|---|---|---|---|
| intercom-id-mdfefmsm | Stores an anonymous visitor identifier to recognize returning users and maintain the conversation history in the support chat. | 9 months | Intercom |
| intercom-session-mdfefmsm | Keeps the user's conversation session active with the Intercom support chat. | 1 week | Intercom |
| intercom-device-id-mdfefmsm | Stores a unique device identifier to recognize the user across different browsing sessions. | 9 months | Intercom |
Managing Cookies
The user may allow, block, or delete cookies installed on their device through the configuration settings of the browser they use.
Most web browsers allow cookie preferences to be managed, including the ability to:
- accept or reject all cookies;
- accept only certain types of cookies;
- delete cookies already stored on the device;
- configure the browser to notify you before a cookie is installed.
However, disabling or deleting certain cookies may affect the correct functioning of the Website and limit access to some of its features or services.
Cookie management must be carried out individually for each browser and device used. Below, you can find information on how to do so in the main browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
In the case of mobile devices, users may consult the browser settings or the device manual for more information on how to manage cookies.
Additionally, users can obtain further information about cookies and their operation on the website of the Spanish Data Protection Agency.
In some cases, this Website may use third-party cookies or embedded content (such as videos, maps, or other external services). Such third parties may install their own cookies over which the website owner has no direct control. Users are advised to consult the cookie policies of such providers for detailed information on their use.
This Website does not install cookies beyond those strictly necessary on users' devices until they have accepted their installation.
We inform you that if you do not accept the installation of cookies or disable any of them in the settings, certain services may not be available without their use, or you may not be able to access certain services or fully enjoy everything this Website has to offer.
