Your personal data will only be used for the following purposes:
User and customer data will be processed within the contractual relationship with the Data Controller, fulfilling administrative, tax, accounting, and labor obligations required by current legislation. Users can revoke their consent at any time by sending a request titled 'Unsubscribe' to info@muppy.com. According to LSSICE, Muppy Solutions S.L. does not engage in SPAM practices; therefore, commercial emails will not be sent unless requested or authorized by the User. Thus, Users can revoke their express consent for receiving communications. Personal data will not be used for any purpose other than those described, except by legal obligation or court order.
The legal basis for data processing is the consent provided to carry out the purposes described above, which will be requested when collecting data. Failure to provide requested personal data or refusal to accept this Data Protection Policy will prevent subscription, registration, or receipt of information about products and services from the Provider. In cases where a prior contractual relationship exists between the parties, the legitimacy for performing administrative, tax, accounting, and labor obligations required by current legislation will be based on the pre-existing commercial relationship between the parties.
Muppy Solutions S.L. does not carry out data transfers or communications to third parties, unless there is a reasonable need to comply with a judicial procedure, legal obligation, or prior user consent. International transfers of personal data will not occur without prior consent, except when necessary to block or cancel an account due to suspected user involvement in criminal activities. The provided information will be limited to that currently available to the Provider.
Any communication sent through the various forms on the website will be incorporated into Muppy Solutions S.L.'s information systems. By accepting the terms and policies, the User explicitly consents to Muppy Solutions S.L. performing the following activities and actions, unless specified otherwise: Sending commercial and/or promotional communications through available means to inform Users about activities, services, promotions, advertising, news, offers, and other information related to the activities. If the User explicitly consents to receiving electronic commercial communications by subscribing to the NEWSLETTER, Muppy Solutions S.L. may send electronic communications providing information about activities, promotions, advertising, news, offers, and additional information about products and services similar to those initially contracted or of interest to the User. Data will be stored for the periods established in applicable regulations.
As an interested user, you can request the exercise of the following rights from Muppy Solutions S.L. by submitting a written request to the postal address at the beginning or by sending an email to info@muppy.com, with the subject: 'DATA PROTECTION, EXERCISING RIGHTS'. Rights:
As a user, you have the right to withdraw your consent for data processing at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn. You also have the right to file a complaint with the supervisory authority if you believe your data protection rights have been violated (agpd.es).
Your data will be retained for the duration of the commercial relationship with us or until you exercise your right to erasure or objection, or limit processing. However, certain identifying and traffic data will be retained for a maximum of 2 years in case required by Judges and Courts or for internal actions resulting from misuse of the website. Automated decisions affecting your data will not be made.
Users are informed that the corporate telephone, company mobile phones, and corporate email are the communication channels provided by the company for interacting with customers and other concerned parties. If you provide personal information through a communication channel not mentioned in this section, Muppy Solutions S.L. will not be held responsible for the security measures implemented by that channel.
The data collected by the data controller includes:
Failure to provide data marked as mandatory on the corresponding form will prevent the fulfillment of the specific request. You affirm that the information and data provided are accurate, current, and truthful. In case of changes, please promptly communicate them to ensure up-to-date and error-free data in processing. If you engage our services through our website www.muppy.com, we may request some personal data. This Privacy Policy informs you that the photographs posted on the website are owned by Muppy Solutions S.L. or used with the owner's authorization.
Muppy Solutions S.L. provides its customers with an internal social network or corporate web portal to facilitate interaction among them. Each customer will be informed of its existence, and if they choose to use it and explicitly approve their inclusion, they will be granted access by creating a new profile.
Please note that Muppy Solutions S.L. may be present on social media platforms. Data processing of individuals who become followers on the official social media pages of Muppy Solutions S.L. (and/or engage in any link or connection actions with Muppy Solutions S.L. through social media) will be governed by this section, along with the usage terms, privacy policies, and access regulations specific to the respective social media platform, accepted by the user beforehand. Muppy Solutions S.L. will process data for activities such as managing its social media presence, informing about provider activities, products, or services, as well as other purposes permitted by social media regulations. Prohibited content for posting on our social media profiles includes:
Additionally, Muppy Solutions S.L. reserves the right to remove, without prior notice, comments and content deemed inappropriate on its website or corporate social media profiles. Communications sent through social media will be incorporated into an archive owned by Muppy Solutions S.L., allowing the Provider to send requested information to Users and any other information that might be of interest. In any case, if you transmit personal information through a social media platform, Muppy Solutions S.L. will not be held responsible for the security measures implemented on that platform. For such information, users should consult the specific conditions of the corresponding social media network.
The data you provide will be treated confidentially. The Provider has implemented all necessary technical and organizational measures and protection levels to ensure data security and prevent alteration, loss, theft, unauthorized processing, or access, in line with technological advancements and the nature of stored data. Furthermore, it is ensured that the processing and record-keeping in files, programs, systems, equipment, premises, and centers comply with integrity and security conditions established by current regulations.
The applicable language for this Privacy Policy is Spanish. Thus, in case of any discrepancies between versions provided in other languages, the Spanish version will prevail.
In case a user subscribes to our newsletter, the provided data will be processed to manage the subscription for sending commercial communications. This data will be retained as long as there is mutual interest in maintaining the processing purpose. Once data is no longer necessary for this purpose, it will be securely erased or pseudonymized. Data will not be disclosed to third parties except when legally required.
If a user wishes to publish their opinion on the website, the provided data will be processed to display their experiences or opinions regarding our products and/or services. These testimonials will be published on the website to assist other users. Data will be retained as long as there is mutual interest in maintaining the processing purpose. Once data is no longer necessary for this purpose, it will be securely erased or pseudonymized. Only the user/client's name will be published in the testimonials featured on our website.
Muppy Solutions S.L. reserves the right to modify this policy to adapt it to legislative or jurisprudential developments.
For all purposes, the relationships between Muppy Solutions S.L. and users of its telematic services presented on this website are subject to Spanish legislation and jurisdiction. The parties expressly submit to the Courts and Tribunals of Madrid for the resolution of any conflicts arising from or related to the website's use.